Complaints book


Please note that our hours of operation are:

- Mon. to Fri.: 9:00 a.m. to 1:30 p.m. and from 03:30 p.m. to 06:00 p.m.

- Saturdays: From 9:00 a.m. to 1:30 p.m.

- Sundays: From 03:30p.m. to 06:00 p.m.


Trade name: Cecilia Fiorentini

Company Name: Cecilia Fiorentini EIRL

RUC: 20605206973

Address: Av Juan de Aliaga 651 Magdalena del Mar

Please include the following information in the Message section:

  • Information of the person submitting the claim:
    • If you are not of legal age, enter the details of a representative who is.
    • Document type:
    • Document number:
    • Names and surnames:
    • Email to attach response:
    • Department:
    • Province:
    • District:
    • Phone:
    • Cell phone:
  • General information:
    • Product and/or service:
    • Reclaimed amount:
    • Description
  • Details of your claim:
    • Type (Claim or Complaint):
    • Detail of the claim/complaint:
    • Description:
    • Order:

IMPORTANT: The data contained in this document has been provided by the client, therefore, it is true and fully agreeable to the user.

CLAIM: Disagreement related to products or services

COMPLAINT: Disagreement not related to the products or services or discomfort or discontent regarding customer service

The formulation of the claim does not prevent resorting to other dispute resolution methods nor is it a prerequisite for filing a complaint with INDECOPI.

The supplier must respond to the claim within a period of no more than thirty (30) calendar days, and may extend the period for up to thirty (30) more days, after notifying the consumer.

Privacy Notice about the Claims Book

You are informed that in order to establish an effective and efficient means of communication to respond to your complaint or claim and, likewise, comply with Law No. 29571 and the Regulations of the Complaints Book of the Consumer Protection and Defense Code , your personal data will be registered in the database called “Complaints Book” owned by CECILIA FIORENTINI EIRL (hereinafter, Cecilia Fiorentini), a company domiciled at Av Juan de Aliaga 651 Magdalena del Mar, Lima Peru, for the period necessary to comply with the legal requirement or until such time as you request the deletion of your information.

Any change in the person responsible for personal data will be communicated to your email. It is specified that the User may exercise the rights contained in the Personal Data Protection Law by sending a free communication to the email

Our company

Our mission is to create footwear that is not only comfortable and unique, but also an extension of the personality and purpose of each woman who wears it.

That's how we are